UTBL Academy

Customer communication, control, and sales foundation from first contact to closing.

• Part 1 — Basic: How to start a professional business.
• Part 2 — Commercial Technique: Advertising while starting business.
• Part 3 — Elementary: Techniques necessary for successful sales.
• Part 4 — Customer Acceptance: Listening to accept the customer.
• Part 5 — Customer Influence: Response techniques to increase effectiveness.
• Part 6 — Customer Control: When the customer is truly in your hands.

Customer psychology, adapting to change, and practical closing techniques.

• Advance One: Buyer’s financial ability.
• Advance Two: How the customer says “yes”.
• Advance Three: Effects of changes.
• Advance Four: When sales actually happen.

Organizational planning, brand protection, crisis management and wealth creation.

• Organizational Chart — Internal planning in the management system.
• Protection of Trade — Growth & brand protection management.
• Quantum Leaps — Removing worries on the way to success.
• Trade Elements — Six elements of success from start-up to retirement.
• Management Masks — Hidden success/failure factors.
• Crisis Management — Crisis factors and how to manage them.
• Creating Money — Wealth creation techniques.
• One Step Beyond Wealth — Preventing loss of wealth.
• 30 Failure Factors — It’s your right to live a luxurious life.
• Financial Path — History of money.
• Emphatic Management — Increasing managerial influence.

Personal and organizational marketing, exhibitions, telemarketing and charisma.

• Personal Marketing 1 — Introducing the marketer in the market.
• Personal Marketing 2 — Using marketing formulas.
• Organizational Marketing 1 — Infiltrating large organizations.
• Organizational Marketing 2 — Team formation & sales impact.
• Telemarketing — Marketing behind the phone lines.
• Marketing & Exhibition — How to be successful at exhibitions.
• Negotiation Techniques — Basic negotiation principles.
• Speech Techniques — Expression & self-confidence.
• Charismatic Personality — Building an effective persona.

Professional duties and standards across office, service, hotel and security roles.

• Secretaries — Duties in the office.
• Servants — Service crew responsibilities.
• Security Guards — Protection forces and protocols.
• Waiters — Service standards.
• Bellboy — High-class hotel service.

Micro-expressions, face reading, and global standards to decode non-verbal signals.

• Human Species — Where humanity began.
• Hand Control — Hand-based communication.
• Trainer — Global standard movements.
• Face Reading — Muscular changes and meaning.
• Micro Face — Hidden facial movements.
• Body Secret — Movements with opposite meanings.

From choosing the right franchise opportunity to operations and future trends.

• Intro to Franchising — Definitions, history, pros/cons, models.
• Selecting the Right Opportunity — Research & evaluation.
• The Franchising Process — Search, negotiation, agreement, training.
• Management & Operations — Marketing, service, HR, finance.
• Success Factors — Service, quality, innovation.
• Common Challenges — Issues & strategies.
• Future of Franchising — Trends & opportunities.
• Resources — Organizations, websites, legal/financial resources.

Demand planning, inventory, logistics, technology and risk in modern supply chains.

• Fundamentals — Demand, inventory, manufacturing, logistics, SRM.
• Planning & Optimization — Efficiency & profitability.
• Analytics — Data-driven decisions.
• Global SCM — Challenges & opportunities.
• Sustainable SCM — Strategies & tactics.
• Lean SCM — Applying lean principles.
• Risk Management — Identify, assess & manage risk.
• Technology — ERP, WMS, TMS.
• Law & Ethics — Legal and ethical dimensions.
• Purchasing & Sourcing — Supplier selection and contracts.
• Inventory Management — Stock and control.
• Transportation & Logistics — Moving goods.
• Warehousing & Distribution — Storage and delivery.
• Demand Forecasting — Predicting future needs.
• Supplier Relationship Management — Long-term partnerships.

Ethics, models, core skills and live practice for effective coaching.

• Introduction & Ethics — Roles, standards, GROW/OSKAR models.
• Core Skills — Questioning, listening, trust and communication.
• Coaching Process — First session, ongoing work, closing.
• Specializations — Professional, life and executive coaching.
• Coach Growth — Branding, supervision and continuous learning.
• Practical Application — Role-play, case studies and projects.